Returns Policy

At the UKTFA Shop we want our customers to enjoy a hassle free and enjoyable shopping experience. For this reason, we try and make the process of returning goods simple.

Cancelling an order

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days or receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing office@timber-frame.org or calling us on 01259 272140.

Returning an item

When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods.

Unfortunately we cannot accept the following goods:

Audio or video recording (CDs, DVDs etc..) or computer software that have been unsealed
Periodicals and magazines

If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.

To return an item, send the goods to the address below quoting your order number and reason for cancellation eg. defective items. For your protection, we recommend that you use a recorded-delivery service.

The Retail Store
c/o Equology Limited
Merloni House
Cowley Business Park
Uxbridge
Middlesex
UB8 2AD
United Kingdom

Gurantees and Warranties

Whilst the UKTFA Shop makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.

Terms and Conditions

This Agreement will be governed by and construed in accordance with the law of England and Wales and both you and UKTFA agree to submit to the exclusive jurisdiction of the courts of England and Wales.